Performance measurement in service businesses

This book aims to help service managers to develop appropriate measures of business performance to support the creation of a sustainable competitive advantage. Persons either practising or studying management in service organisations who are looking to develop effective measurement systems to monitor and control business performance will benefit from this book.

著者

Chartered Institute of Management Accountants、Fitzgerald, Lin、 Fitzgerald Lilian、 Johnston R.、 Silvestro R.、 Voss C.、Brignall S.

出版社

Chartered Institute of Management Accountants

発売日

1991年1月発売

価格

価格未定（税込・書誌情報提供：openBD）

ISBN

9780948036781

発売済み