Difficult conversations : how to discuss what matters most

Sort out the three conversations Stop arguing about who's right: explore each other's stories Don't assume they meant it: disentangle intent from impact Abandon blame: map the contribution system Have your feelings (or they will have you) Ground your identity: ask yourself what's at stake What's your purpose?: when to raise it and when to let go Getting started: begin from the third story Learning: listen from the inside out Expression: speak for yourself with clarity and power Problem-solving: take the lead Putting it all together Ten questions people ask about difficult conversations A road map to Difficult conversations

著者

Stone, Douglas、Heen, Sheila、Patton, Bruce

出版社

Penguin Books

発売日

2010年1月発売

価格

価格未定（税込・書誌情報提供：openBD）

ISBN

9780143118442

発売済み