Customer-responsive management : the flexible advantage

This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.

著者

Davis, Frank W.、Manrodt, Karl B.、 Manrodt Karl、Davis Frank

出版社

Blackwell Publishers

発売日

1996年1月発売

価格

価格未定（税込・書誌情報提供：openBD）

ISBN

9781557865052

発売済み